The fine print, plainly put
Booking Terms & Conditions
The terms on which we welcome you to Atlantic Bays — clear, honest and worth a quick read before you book.
Before you book
A few things to know
These are the terms for holidays at Atlantic Bays Holiday Park, St Merryn, Padstow. By staying with us you agree to them, so please take a moment to read them through. They cover when you can arrive and leave, who can stay, and the house rules that keep the park a calm, friendly place for everyone.
The booking itself is made with one of our partners — lodges, cabins and chalets through Hoseasons, touring and camping through Pitchup. Payment, changes and cancellation are covered by that partner’s terms, which you will see before you confirm.
If anything is unclear, the team is always happy to talk it through — just call 01841 520 855 or email info@atlanticbaysholidaypark.co.uk.
1 · Booking & payment
Where your stay is booked
Holidays here are booked through our partners rather than with the park, so availability, prices and payment are all handled on their own sites. We never take card details on this website.
Where to book. Lodges, cabins and chalets are booked through Hoseasons; touring pitches and camping through Pitchup. Both list Atlantic Bays, so you can pick your dates and see prices on their own site.
Deposits, balance and how to pay. Any deposit, balance date and payment method are decided by that partner, and set out clearly on their site when you book.
Your booking contract. A holiday booking is a contract between you and the partner you book with, on their terms. The terms on this page cover your stay here on the park.
Seasonal pitches, storage and holiday-home ownership are still arranged with the park directly, and we will set the terms out with you at the time.
2 · Changes & cancellations
If your plans change
We understand plans shift. Changes and cancellations are handled by the partner you booked with, under the terms you agreed with them — and we still recommend holiday insurance for peace of mind.
If you need to change or cancel. Please contact the partner you booked through — Hoseasons or Pitchup. Their cancellation and amendment terms apply, and you will find them on their site and in your booking confirmation.
If we have to cancel. In the unlikely event a stay cannot go ahead, we will let you know as soon as we can. Because the booking itself is held by the partner, any refund or rebooking is arranged through them, under their terms.
If you booked directly with the park before 25 August 2026, please call us on 01841 520 855 and we will sort it out with you.
3 · Arrival & departure
Check-in & check-out times
Check-in and check-out times differ between our holiday homes and our touring and camping pitches, to give us time to prepare each unit for the next guests.
Lodges & cabins
- Check-in from 3pm
- Check-out by 10am
- Late check-in by arrangement, no later than 10pm (a fee may apply)
Touring & camping
- Check-in from 12pm (noon)
- Check-out by 10am
- Late check-in by arrangement, no later than 9pm
4 · Damage & breakages
Looking after your holiday home
Please treat your lodge, cabin or pod as you would your own home. Accidents happen, and we would always rather hear about them than find them later.
Damage deposits and holds. Where a refundable damage deposit or card pre-authorisation applies to your booking, it is set and taken by the partner you book through. Their terms explain the amount, when it is taken and when it is returned to you.
Your responsibility. Guests are responsible for any damage, breakage or extra cleaning needed beyond normal use, and this may be charged separately.
Please report any accidental damage to reception during your stay so we can put it right for the next guests.
5 · Who can stay
Families & couples only
Atlantic Bays is a quiet, family-friendly park, and we keep it that way for everyone’s enjoyment.
- Bookings are accepted from families and couples only. We do not accept single-sex groups or young-adult groups.
- Under-16s must be supervised by a responsible adult at all times.
- We reserve the right to refuse a booking or ask guests to leave, without a refund from the park, where these conditions are not met or where behaviour affects other guests.
6 · Park rules
House rules & courtesies
A short list of sensible rules keeps the park safe, clean and peaceful for every guest.
Dogs
Well-behaved dogs are welcome on our touring and camping pitches only, on a lead and under adult supervision at all times.
No pets are permitted in lodges or cabins.
Smoking
There is no smoking inside any lodge or cabin.
Designated outdoor smoking areas are provided around the park.
BBQs & fires
Raised, supervised BBQs are allowed on the touring and camping fields. There is also a designated BBQ area to use.
No open fires, fire pits or chimineas anywhere on site. BBQs and open fires are not permitted on the lodge/cabin park — please use the designated BBQ area.
Gazebos & awnings
Gazebos are not permitted anywhere on site.
One tent per pitch on tent pitches; no awnings on grass tent pitches, and no additional trailer or pup tents.
The park operates CCTV and a security barrier; all guests are asked to sign in and out. One vehicle is included per unit, with overflow parking behind reception (an additional car may be parked for a small nightly charge). Please observe the site speed limit and quiet hours.
Ready when you are
Happy with the terms? Let’s find your dates
Availability and prices for your dates sit with our booking partners. Choose the right one for your stay, or call the team if you’d like to talk anything through first.