Cornwall holiday park close to Padstow

Holiday Terms and Conditions


In addition to your booking confirmation please read our terms and conditions when booking a holiday at Atlantic Bays Holiday Park.

Please note if you have booked using a promotional discount the terms of the offer will also apply.

If you have any queries about the terms and conditions, then please contact us on 01841 520855 and a member of staff will be happy to discuss them further with you.

If any changes are made to our terms and conditions and you already have a booking with us then we will contact you directly, communicate these terms and give you the option of cancelling if the terms contradict with your holiday requirements.

Once you have booked your holiday we will assume that you have read and accepted Atlantic Bays terms and conditions.

Lodge & Chalet Bookings

  1. Terms

The site speed limit is 5 mph. Drivers must be insured and have a valid driving licence.

No noise between the hours of 11PM – 7AM and consideration should be shown for your neighbours at all times.

The usual checking in time is 3PM and checking out is 10AM. Our office shuts at 5PM so please ensure you are on site beforehand. Subject to previous arrangement we would be able to provide a late check in service however no later than 10PM. A late check in fee may be applicable.

All guests are required to sign in upon arrival and sign out upon departure.

You must leave the accommodation in a clean and tidy condition. You are responsible for any damage done or loss sustained during your stay.

No rubbish is to be left in the chalet or outside of it. Please dispose of rubbish in the designated areas.

Please do not flush sanitary products, baby wipes or nappies down the toilets.

There is a no smoking policy in the chalets and lodges. There are outdoor smoking areas for those who need their nicotine fix!

If we find some of your property that has been left behind, we will always return it to you in the state we find it in.

We cater for families and couples only and we reserve the right to refuse bookings from either single sex  groups or groups of young adults.

Atlantic Bays will accept responsibility for things that go wrong which should have been foreseen or could have been prevented. We will deal with any loss or damage claims which are our fault and we will accept liability for things if we are at fault. If someone injures themselves while on site it can only be our fault if we should have done something to prevent it from happening.

  1. Booking Confirmation

Only the people stated on the booking confirmation can use the booked holiday. Therefore, if there are any changes to the booking Atlantic Bays need to be notified of these changes. Once we have confirmed your booking, should you require to transfer the booking to other party (introduced by you) at any time providing it is fully paid an administration fee of £15.00 is applicable and is due before such request can be processed.

Your agreement commences when we have accepted your booking and a deposit has been paid. The booking is confirmed in writing via email or post.

We work on a first come first served basis therefore, any enquiry regarding availability of accommodation is not considered a reservation.

Atlantic Bays is a family run site and welcomes all guests. If, however visitors come to the park and act unacceptably then they must leave the park immediately without a refund.

  1. Bookings & Payments

To secure a booking a 20% deposit is required unless otherwise stated by us.  The remainder is payable 28 days before arrival.  We are not required to send any reminders for outstanding balances. It is your responsibility to ensure your holiday is paid within the time frame mentioned above.  We reserve the right to cancel your holiday and retain the deposit paid, if full settlement of the invoice has not been made within the time required.  We reserve the right to pass on to you any charges and other costs we incur if we must re-present a cheque or process late payments.

For bookings made within 6 weeks of your holiday start-date the full balance is due at the time of booking.

Once you have paid your deposit or holiday in full we will not change the holiday price you have been quoted, unless the VAT rate changes, or we mutually agree to do so.

If Atlantic Bays have significantly undercharged you, then we will contact, you directly to resolve the issue. The choice will be given to cancel your holiday if you wish. If we have over charged you significantly then we will also get in touch and credit you with the difference.

We accept cash, cheque, credit and debit card payments. Please note credit cards are subject to 1.5% additional charge.

  1. Cancellation Policy & Refunds Procedure

If WE must cancel your holiday due to fault on our part, a refund will be processed minus any commission where applicable.

If YOU must cancel your holiday due to illness, sickness, redundancy, death or any other reason the only option we provide is to transfer any monies paid towards a future booking.  You would have to re-schedule your holiday within six months following your original arrival date. If you fail to re-schedule any monies paid will be forfeited.

If you are leaving your holiday before expected no refund is provided.

  1. Extras: linen/ towels/ high chairs/baby bath/ travel cot

Your booking includes duvets and pillows however it does not include any bed sheets or towels unless otherwise stated on your booking confirmation.  We are able to provide them for a small fee as long as you request these at the time of booking or in writing at least 7 nights in advance.

If a high chair/ baby bath/ travel cot is required, this will need to be communicated when booking. We only have a certain number available and will need to arrange these beforehand. We cannot guarantee availability.

Our accommodation facilitates for all types of access need. If guests have special needs, please specify this at the time of the booking so we can ensure the accommodation you are booking is suited to your needs.

  1. Children

Parents/Guardians will be responsible for their children’s actions. Children under 16 years of age must be supervised by an adult at all times.

No ball games within the chalet/lodge park are allowed. Toy guns including BB guns or catapults are not permitted anywhere on the park.

Riding bicycles or flying kites must be carried out with due care and attention and consideration for other holiday makers.

7. Pets

NO Pets allowed.

  1. Parking

Parking is available throughout the site so you should be able to get your car close enough to where you are staying, however this is not a guarantee.

Vehicles must not be driven on grassed areas – unloading must be done from parking areas. You must park in a marked bay.

Parking is restricted to one vehicle per unit, overflow car park (behind reception area) must be used thereafter.

  1. Vehicles & Belongings

Your vehicles and belongings are left entirely at your risk. Atlantic Bays Holiday Park is not responsible for any loss or damage from any cause whatsoever other than, in the case of the owners’/ employee’s negligence.

  1. Force Majeure

We cannot be liable for things which are beyond our control. Fire, flood, natural disasters, riots, break in, criminal damage, industrial action, weather damage, war, terrorist activity or epidemics are not deemed our responsibility.

English law, our domestic law is precedent and we abide by these rules. Any actions would have to be decided within the English Court.

  1. Deposits

£100.00 pre-authorisation deposit will be taken for all chalets and £200.00 pre-authorisation for all lodges. This acts as a deposit for your accommodation. It is not deposited out of your account; it is held for 10 working days from the moment we swipe your card. This covers non-accidental damage which may be made to the property. If no damage or excess cleaning is required after your departure the deposit is automatically unfrozen and made available in your account.

  1. Any Shortcomings

You must notify us of any shortcomings with your holiday home immediately so remedial action can be taken, if appropriate.

We cannot accept any liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint during your holiday or write to us within 7 days of the end of your holiday.

  1. Entertainment, activities and opening hours

Atlantic Bays Holiday Park has the right to adjust entertainment / activities dates and opening hours of facilities without prior notice.

BBQ’s / open fires/ fire pits/ chimneys are not permitted on the chalet/lodge park due to fire hazard. For BBQ’s please use designated area.

 

Touring, Camping & Glamping Bookings

 

  1. Terms

The site speed limit is 5mph. Drivers must be insured and have a valid driving licence.

No noise between the hours of 11PM – 7AM and consideration should be shown for your neighbours at all times.

The usual checking in time is 12PM and checking out is 10AM. Our office shuts at 5PM so please ensure you are on site beforehand. Subject to previous arrangement we would be able to provide a late check in service however no later than 9PM. A late check in fee may be applicable.

All guests are required to sign in upon arrival and sign out upon departure.

You must leave the pitch/ glamping pod in a clean and tidy condition. You are responsible for any damage done or loss sustained during your stay.

No rubbish is to be left behind. Please dispose of rubbish in the designated areas.

Please do not flush sanitary products, baby wipes or nappies down the toilets.

There is a no smoking policy in the glamping pods.

If we find some of your property that has been left behind, we will always return it to you in the state we find it in.

We cater for families and couples only and we reserve the right to refuse bookings from either single sex groups or groups of young adults.

Atlantic Bays will accept responsibility for things that go wrong which should have been foreseen or could have been prevented. We will deal with any loss or damage claims which are our fault and we will accept liability for things if we are at fault. If someone injures themselves while on site it can only be our fault if we should have done something to prevent it from happening.

  1. Booking Confirmation

Only the people stated on the booking confirmation can use the booked holiday. Therefore, if there are any changes to the booking Atlantic Bays need to be notified of these changes. Once we have confirmed your booking, should you require to transfer the booking to another party (introduced by you) at any time providing it is fully paid, an administration fee of £15.00 is applicable and is due before such request can be processed.

Your agreement commences when we have accepted your booking and a deposit has been paid. The booking is confirmed in writing via email or post.

We work on a first come first served basis therefore, any enquiry regarding availability is not considered a reservation.

Atlantic Bays is a family run site and welcomes all guests. If, however visitors come to the park and act unacceptably then they must leave the park immediately without a refund.

  1. Bookings & Payments

To secure a booking a 20% deposit is required unless otherwise stated by us.  The remainder is payable 28 days before arrival.  We are not required to send any reminders for outstanding balances. It is your responsibility to ensure your holiday is paid within the time frame mentioned above.  We reserve the right to cancel your holiday and retain the deposit paid, if full settlement of the invoice has not been made within the time required.  We reserve the right to pass on to you any charges and other costs we incur if we must re-present a cheque or process late payments.

For bookings made within 6 weeks of your holiday start-date the full balance is due at the time of booking.

Once you have paid your deposit or holiday in full we will not change the holiday price you have been quoted, unless the VAT rate changes, or we mutually agree to do so.

If Atlantic Bays have significantly undercharged you then we will contact, you directly to resolve the issue. The choice will be given to cancel your holiday if you wish. If we have over charged you significantly then we will also get in touch and credit you with the difference.

We accept cash, cheque, credit and debit card payments. Please note credit cards are subject to 1.5% additional charge.

  1. Cancellation Policy & Refunds Procedure

If WE must cancel your holiday due to fault on our part, a refund will be processed minus any commission where applicable.

If YOU must cancel your holiday due to illness, sickness, redundancy, death or any other reason the only option we provide is to transfer any monies paid for a future booking.  You would have to re-schedule your holiday within six months following your original arrival date. If you fail to re-schedule, your deposit or any monies paid will be forfeited.

If you are leaving your holiday before expected no refund is provided.

  1. Glamping Pod Extras: high chairs/baby bath/ travel cot

Glamping bookings do NOT include any towels, bedlinen, duvets or pillows. You must bring your own.

If a high chair/ baby bath/ travel cot is required, this will need to be communicated when booking. We only have a certain number available and will need to arrange these beforehand. We cannot guarantee availability.

  1. Children

Parents/Guardians will be responsible for their children’s actions. Children under 16 years of age must be supervised by an adult at all times.

Toy guns including BB guns or catapults are not permitted anywhere on the park.

Ball games or kite flying are not allowed on the touring park. These are allowed on the tent field (across from reception) and must be carried out with consideration for other holiday makers.

Riding bicycles must be carried out with due care and attention and consideration for other holiday makers

7. Pets

Dogs are allowed on the touring park if they are on a lead always and under adult supervision.

  1. Parking

Parking is restricted to one vehicle per unit, overflow car park (behind reception area) must be used thereafter.

  1. Vehicles & Belongings

Your vehicles and belongings are left entirely at your risk. Atlantic Bays Holiday Park is not responsible for any loss or damage from any cause whatsoever other than, in the case of the owners’/ employee’s negligence.

  1. Force Majeure

We cannot be liable for things which are beyond our control. Fire, flood, natural disasters, riots, break in, criminal damage, industrial action, weather damage, war, terrorist activity or epidemics are not deemed our responsibility.

English law, our domestic law is precedent and we abide by these rules. Any actions would have to be decided within the English Court.

  1. Deposits

£50.00 pre-authorisation deposit will be taken for all glamping pods. This acts as a deposit for your accommodation. It is not deposited out of your account; it is held for 10 working days from the moment we swipe your card. This covers non-accidental damage which may be made to the property. If no damage or excess cleaning is required after your departure the deposit is automatically unfrozen and made available in your account.

  1. Any Shortcomings

You must notify us of any shortcomings with your stay immediately so remedial action can be taken, if appropriate.

We cannot accept any liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint during your holiday or write to us within 7 days of the end of your holiday.

  1. Entertainment, activities and opening hours

Atlantic Bays Holiday Park has the right to adjust entertainment / activities dates and opening hours of facilities without prior notice.

Open fires/ fire pits/ chimneys are not permitted on the touring/camping and glamping park due to fire hazard.

BBQ’s are allowed if they are off the ground, under adult supervision at all times and the contents are disposed of correctly.  Disposable BBQ may be used in the designated BBQ area located by the touring field entrance

 

Our promise to you:

  • We will accommodate for your holiday needs and try to give you an excellent holiday experience
  • We will do our best to provide the holiday cited on our website
  • We will not come into your holiday home unless your permission is given, or if it’s an emergency

Your promise to us:

  • You let us know the number of guests who will be coming to Atlantic Bays
  • You will treat the accommodation respectively so others can enjoy it
  • Let the reception team know if anything does break
  • You won’t be antisocial or a burden to the other guests on site
  • You do not break any of our terms and conditions

 

You cannot copy any features, text or images from our brochures they are all subject to copyright. If you would like to use anything please contact us and we can either permit it or deny your usage.